✨ Please note: Discount sets are available on the Lite plan or above.
Sometimes customers may enter more than one discount code at checkout. This article explains what happens when multiple discounts are applied and how to manage their interaction.
Multiple bulk booking discounts
If more than one bulk booking discount applies to a booking, Bookwhen applies one discount rather than combining them.
When discounts have different restrictions, Bookwhen applies the one with the fewest restrictions. This means the discount with the largest saving isn't always applied.
For example, if you have:
An unrestricted bulk booking discount offering 15% off
A 50% off bulk booking discount restricted to selected entries
Bookwhen applies the 15% unrestricted discount because it has fewer restrictions, even though the other discount offers a larger saving.
💡 To note: An unrestricted discount takes priority over a discount restricted to specific entries, tickets or tags.
Multiple discount codes
💡 Only one discount code can be applied at a time.
If a customer has two valid discount codes and tries to apply both at checkout, the system will automatically apply the code that gives the customer the best deal.
For example:
Discount code + Bulk booking discount
If a bulk booking discount is applied automatically to the basket and the customer adds a discount code, the system will automatically choose the better deal and apply only that discount.
💡 If the discounts apply to different tickets, both will be redeemed. For example, if a code applies to "Ticket A" and a bulk discount applies to "Ticket B," each discount will be applied accordingly.
Discounts and Passes
Discount codes take priority over pass redemptions. This means if a customer with an active pass adds a ticket to their basket, the discount will be applied, and no pass usage will be deducted. The same applies if a customer adds a pass alongside their ticket and discount code.
Tags: classpasses, classpass, class