✨ Please note: Discount sets are available on the Lite plan or above.
Sometimes customers may enter more than one discount code at checkout. This article explains what happens when multiple discounts are applied and how to manage their interaction.
Multiple bulk booking discounts
If more than one bulk booking discount applies to a booking, the system chooses one discount rather than combining them.
Bookwhen selects the discount in this order:
Highest ticket threshold: Rules with a higher ticket threshold take priority over those with a lower one.
Largest discount: If multiple rules have the same ticket threshold, Bookwhen applies the one offering the largest discount.
For example, a customer books three eligible tickets, and you have these bulk booking discounts:
2+ tickets get 30% off
3+ tickets get 5% off
3+ tickets get 20% off
Bookwhen applies the 20% discount. Although the 2+ ticket rule offers a larger discount, the 3+ ticket rule takes priority because it has a higher ticket threshold. Of those two rules, the 20% discount offers the larger saving.
💡 Entry restrictions determine whether a discount can be applied to a booking. They don’t affect which discount Bookwhen selects.
Multiple discount codes
💡 Only one discount code can be applied at a time.
If a customer has two valid discount codes and tries to apply both at checkout, the system will automatically apply the code that gives the customer the best deal.
For example:
Discount code + Bulk booking discount
If a bulk booking discount is applied automatically to the basket and the customer adds a discount code, the system will automatically choose the better deal and apply only that discount.
💡 If the discounts apply to different tickets, both will be redeemed. For example, if a code applies to "Ticket A" and a bulk discount applies to "Ticket B," each discount will be applied accordingly.
Discounts and Passes
Discount codes take priority over pass redemptions. This means if a customer with an active pass adds a ticket to their basket, the discount will be applied, and no pass usage will be deducted. The same applies if a customer adds a pass alongside their ticket and discount code.
Tags: classpasses, classpass, class