Bookwhen lets you set timezones for your events to ensure times are displayed correctly for you and your customers. Understanding timezones helps prevent booking confusion and scheduling errors.
This article explains how timezones work in Bookwhen and how to set them for your events.
How timezones work
When setting up your Bookwhen account, you'll select your timezone. The timezone you select will apply across your entire account, including all scheduling pages and entries.
The timezone appears are the bottom of the scheduling list:
💡 Please note:
Event times will show to customers in the timezone set for your account, not their own timezone.
You cannot set different timezones for individual events.
Changing your timezone
💡 If you need to change your timezone, please reach out to our support team via live chat while logged in and let them know the exact timezone you’d like to switch to. The change typically takes 1-2 business days to complete.
Once you update the timezone, all event times will reflect the new timezone, while the scheduled times remain the same. Bookings made before the change will still be confirmed in the original timezone, including confirmation emails and calendar (.ics) files that may already be added to attendees’ calendars.
To prevent confusion, we recommend notifying your attendees of the change.
Best practices for managing timezone adjustments
Plan Ahead: If you anticipate a timezone change, consider informing your bookers in advance to minimise disruptions.
Manually Adjust Event Times: After changing the time zone, review and update all event times to reflect the new setting.
Communicate Clearly: Use email or other communication tools to notify bookers of the time zone change and confirm their understanding of the updated event times.