Automated emails, such as confirmations, cancellations, transfers, and reminders are sent to your customers from Bookwhen. When a customer replies, the response goes to the designated team member. By default, replies are sent to the primary Account Owner.
This article explains how to update the 'reply-to' email for automated messages so responses reach the correct team member.
Viewing the 'Reply-to' email address
To review who the 'Reply-to' team member is:
Select Account, then Team from the left-hand menu on your account.
A 'Reply-to' tag will appear next to the team member. For example:
Changing the 'Reply-to' email address
💡 Only Account owners can change the settings of another team member.
To change the 'reply-to' email address:
Select Account, then Team from the left-hand menu on your account.
Select the pencil and paper 📝 icon next to the team member to open their settings:
Select/deselect the Set as 'Reply-to' email address for all system emails sent from this business checkbox:
Important notes
You can't remove the Reply-to setting entirely; at least one team member must always be assigned to receive replies. To change the Reply-to email address, first assign it to the new team member, then remove it from the current one.
You cannot change your admin account email from this page. To update the email you use to log in, please follow our How to change your log-in email help article.