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Change the 'reply-to' email address for automated messages
Change the 'reply-to' email address for automated messages

Choose who receives responses from your customers regarding confirmation, cancellation, transfer, and reminder emails

Anni avatar
Written by Anni
Updated over 2 weeks ago

We send automatic emails to your customers, and when a customer replies, the designated team member will receive their response. By default, these replies will be sent to the primary Account Owner (typically the email address used to sign up).

This article covers:


Viewing the 'Reply-to' email address

To review who the 'Reply-to' team member it:

  1. Select Account, then Team from the left-hand menu on your account.

  2. A 'Reply-to' tag will appear next to the team member. For example:

    Team page with an arrow pointing at the 'Reply-to' tag


Changing the 'Reply-to' email address

💡 Only Account owners can change the settings of another team member.

To change the 'reply-to' email address:

  1. Select Account, then Team from the left-hand menu on your account.

  2. Select the pencil and paper 📝 icon next to the team member to open their settings:

    Team page with arrow pointing at the pencil and paper icon

  3. Select/deselect the Set as 'Reply-to' email address for all system emails sent from this business checkbox:

    Team member settings with the ' Set as 'Reply-to' email address for all system emails sent from this business checkbox' highlighted

💡 To note: You cannot remove the 'Reply-to' setting entirely, as at least one team member must be assigned to receive replies. If you'd like to change the 'Reply-to' email address, first enable the setting for the new team member before removing it from the current one.


💬 Any questions or feedback? There are two ways to get in touch:

Thank you! 🕺

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