It's possible to stop your subscription at any time on Bookwhen - we don't charge a cancellation fee, and as you pay upfront, no further charges are due after you cancel.

This article covers:

How to cancel your subscription

  1. Ensure you are on the account page you wish to cancel

  2. Navigate to your Account Plan page.

  3. Select the 'Free plan' button (screenshot below).

  4. Select your reason for cancelling and confirm.

What happens when you cancel your subscription:

  • You'll remain on your Plan until the end of your current paid period. You can check the corresponding date here.

  • You'll keep all your paid-for features until this date.

  • Bookwhen will take no more future payments.

  • Once your paid period has passed, your account gets downgraded to our Free Plan. You'll retain all of your bookings, settings and data, but some functionality and features will be frozen. Features not available on the Free Plan include Payments & Discounts, Booking transfers, Passes, Waiting lists, Event reminders, File attachments, and Public page theming.

    • You cannot take payments on the Free Plan.

  • You can log back in anytime and sign up for a subscription again. Your account will sit dormant in the meantime, with all booking data and settings retained.

  • Please ensure you have removed your tickets and/or unpublished your schedule if you don't want bookings to be made on your account.

✨ If you have any questions or feedback, please get in touch with the support team via live chat or email at

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