You can cancel your Bookwhen subscription at any time with no extra charges, as payments are made upfront. Cancelling ensures you won’t be billed for future subscription periods.
This article explains how to pause or cancel your Bookwhen subscription and what happens when you do.
How to cancel your subscription
💡 Before you cancel, complete the necessary preparations.
To cancel your subscription:
Ensure you are on the account page you wish to cancel.
Select Account, then Plans & Billing from the left-hand menu on your account.
Select the Switch to free plan button:
Select your reason for cancelling, add any additional details and select Switch to free plan to confirm:
FAQ: What happens when you cancel your subscription
Your account stays active until the end of your paid period. Until then, you’ll keep all your paid features, and no further subscription payments will be taken.
When your paid period ends, your account will move to the Free Plan. Please note that the Free Plan doesn’t support pricing or payments, so all tickets will show as free.
FAQ: What happens to your account and booking data?
Your account becomes dormant but remains accessible. Your booking data and settings stay available unless you’ve enabled data retention settings or customers delete their accounts.
Your schedule stays the same, but the default schedule only shows upcoming events. To access older bookings, you may need to find past events.
You can log in at any time to restart your subscription.
💡 Important
Memberships: Moving to the Free Plan won’t cancel active memberships. If you offer recurring membership payments, cancel them before your account moves to the Free Plan to avoid unintended charges.
Refunds: Cancelling your subscription doesn’t automatically trigger a refund. To request a refund within the 14-day period, please contact our support team. You must request refunds separately.
Managing the transition from Bookwhen
Handling monthly subscriptions
For monthly subscriptions, make sure you cancel any active subscriptions to prevent future renewals and charges.
Ways to cancel subscriptions:
Customers can cancel their own subscriptions through the Customer Portal.
You can cancel subscriptions directly in Stripe to stop further charges without customer involvement.
Cancelling subscriptions in Stripe provides full control and avoids relying on customers to take action.
FAQs and additional tips 💡
What happens to existing subscriptions when moving to the Free plan
Existing subscriptions, including memberships and customer-managed plans, do not cancel automatically. Cancel them manually or move them to another platform to prevent renewals. This is because external payment processors like Stripe may continue retrying failed payments until the cancellation is fully processed.
Using the same payment processor on a new system
If the new system supports Stripe, continue billing without requiring customers to re-subscribe.
Why unpublish your booking page on the Free plan
Unpublishing your page prevents unintended free bookings, which helps protect revenue and manage capacity accurately.