You can cancel your subscription at any time without incurring any additional charges, as the payment is made upfront.
This article covers:
How to cancel your subscription
To cancel your subscription:
Ensure you are on the account page you wish to cancel.
Select Account, then Plans & Billing from the left-hand menu on your account.
Select the Switch to free plan button:
Select your reason for cancelling, add any additional details and select Switch to free plan to confirm:
What happens when you cancel your subscription
Your current plan stays active until the end of your paid period. Please check your account for the exact date.
You keep all paid features until this date.
The system won’t take any future payments.
After your paid period ends, your account will change to the Free Plan.
You can log in anytime to restart your subscription.
Your account stays dormant, keeping all booking data and settings. Unless you enable data retention settings or customers delete their accounts, booking and booker details remain accessible.
Your schedule stays the same, but since the default schedule only shows upcoming events, you may need to find past events later.
💡 Important:
The Free Plan doesn’t support pricing or payments, so all tickets show as free. If you don’t want bookings to continue, please remove your tickets or unpublish your schedule.
Switching to the Free Plan won’t cancel active memberships. If you offer recurring membership payments, please cancel them before your account switches to avoid unintended charges.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email.
Thank you! 🕺