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Booker: Deleting your account

Booker article: Learn how to delete your booker account and what happens after the deletion

Anni avatar
Written by Anni
Updated over a week ago

This article explains the process for deleting your Bookwhen account, including important details such as handling future bookings, memberships, passes, and data removal.

This article covers:


What happens when you delete your account?

💡 Deletion can only be completed if you do not have any upcoming bookings or active memberships.

Deleting your account will remove your personal information and any accounts associated with your email address across all Bookwhen profiles, including any passes and memberships.


How to delete your account

💡 Please note: Deleting your account is permanent and cannot be undone.

You can delete your account in two ways:

Request through the event organiser

  1. Cancel future bookings: Before you can delete your account, you will need to cancel any upcoming bookings. Depending on the organiser’s settings, you can either:

    • Use the booking confirmation email to cancel your tickets, or

    • Contact the event organiser directly to request cancellation.

  2. Account deletion request: Once your bookings are cancelled, the event organiser can delete your profile. Alternatively, you can request account deletion by contacting the Bookwhen support team via live chat or email.

Via the Customer portal

To delete your account:

  1. Log in to your account and select the person icon 👤 in the top right-hand corner:

    Customer portal with an arrow pointing at the person icon in the top right-hand corner of the page

  2. Scroll to the Delete your account section located at the bottom.

  3. Review the information and tick the I confirm I have read and understand the above checkbox, then select Delete account:

    Delete your account screen showing the confirmation checkbox and 'Delete account' button

  4. You should receive an email shortly after with a unique 6-digit confirmation code:

    Email example containing the 6-digit code that bookers need to use to confirm account deletion.

  5. Enter the code into the 6-digit confirmation code field, then select the Confirm deletion button to confirm the deletion request in Bookwhen:

    Delete account screen highlighting the '6 digit confirmation code' field with an arrow pointing at the 'Confirm deletion' button, showing users (bookers) how to confirm their account deletion.

  6. Once confirmed, you will be logged out, and you will receive an email with confirmation of the permanent account deletion.

💡 If you want any specific data relating to an event deleted, please contact your event organiser directly.


Additional Considerations

  • Passes & Memberships: Deleting your account will also remove any active passes or memberships tied to your profile.

  • Admin accounts: If you also have an admin account linked to Bookwhen, please contact us to determine the best course of action.

  • Multiple organisers: If you have bookings with multiple event organisers, you'll need to cancel bookings with each organiser before you can delete your account.


What Happens After Deletion?

Once your account is deleted:

  • You will no longer be able to log in to your Bookwhen account.

  • You will receive a confirmation email that your account has been deleted.

  • Any attempt to log in after deletion will result in an error.


💬 Any questions? Please reach out to your Event Organiser directly.

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