You can update the card details or invoice address linked to your Bookwhen subscription. Keeping this information current ensures uninterrupted subscription payments.
This article explains how to update your billing details for your Bookwhen subscription.
Changing your details
To update your details:
Select Account, then Plans & billing from the left-hand menu on your account.
Select the Options menu, then Update billing details:
You can then update the Name on invoice, Billing address and Country:
Select Save changes once finished.
💡 To note: To update the email address for your subscription invoices, please contact our support team directly. This cannot be changed in your billing details.
Changing the billing information
To change the billing card on your account:
Select Update card within the Plans & Billing page:
Add the new card details into the card number field, then Update:
💡 Please note: It's not possible to remove card details while a subscription is active. However, updating your billing details will replace the existing card information.
💬 Need extra help?
For the quickest response, contact us via live chat on our homepage or your account. Buddy, our trusty chatbot, will assist first and pass you to a support team member if needed.
Prefer email? Send us an email instead.
Thank you! 🕺