Upgrading vs. downgrading your plan

When changing your plan, there are a few key differences depending on whether you're upgrading or downgrading.

Upgrading ⬆️

Card Details: We’ll ask for your card details again, but you won’t be charged until your next invoice.
Immediate Access: You’ll get immediate access to the new plan’s allowances and features.
Proration: Any remaining time on your current plan will be prorated against your new plan.
Charges: You’ll never be charged for more than you use.

Downgrading ⬇️

Plan Features: You’ll keep all your paid plan features until your next invoice date, at which point you’ll switch to the Free or downgraded plan.
Data & Pages: You won’t lose any data, schedule pages, or team members, but you may not be able to access all the same features.
Active Memberships: Active memberships do not auto-cancel when downgrading, and you will need to cancel them manually.
Exclusive Tickets: Exclusive tickets will no longer appear on your public page.
Active Pass uses/Voucher uses: Existing passes or vouchers can still be redeemed, but no new ones can be sold. Ensure you generate a report before downgrading, as report access will be unavailable after the downgrade.

Where to view and change your plan

To view the plan you are signed up to:

Select Account, then Plans & billing from the left-hand menu on your account.
You can change your plan by selecting Upgrade or Downgrade underneath each option:
When you select either Downgrade or Upgrade, we will prompt you to add your billing information again, including your card number (even if it's the same card/account you are using for your current subscription).
- We do this for validation purposes only. You will not be charged until your next billing date, at which point payment will be prorated to reflect the new plan.

Changing the currency

To change the currency in which you view pricing options:

Select Account, then Plans & billing from the left-hand menu on your account.
Scroll down and select the payment settings page link at the bottom of the page.
Select Edit next to Currency:
Select your currency from the Currency drop-down menu, then Save changes:

Switching between a monthly and annual plan

If you'd like to switch from a monthly to an annual plan (and vice versa) whilst remaining on the same level of plan, please select from one of the below links: