Sometimes emails from Bookwhen may not reach you or your customers. This can happen due to issues like hard bounces, spam complaints, or email service provider blocks.
This article explains the common reasons emails aren’t delivered and the steps you can take to resolve the issue.
Different types of bounces
There are three types of bounces:
Hard bounce
A hard bounce occurs when there's an error on the receiving end, such as an incorrect email address. This blocks any future emails to that address.
Spam complaint
If an email address is marked as invalid due to a past spam complaint, emails may be sent to the junk folder or blocked entirely. You can unmark this through your email host, or our support team can assist.
ISP block
An ISP block occurs when the receiving mail provider rejects the email, preventing delivery and blocking future emails. To resolve this, add mail@bookwhen.com to your safe sender list.
💡 Please note: Sometimes an email may show as delivered but not appear in your inbox. Once we send the message, we can't track or control it. It might go through additional checks or be withheld by your mail server. For further assistance, contact your mail server.
Next steps
Troubleshooting steps for missing confirmation or verification emails
Check Your Email Settings:
Check your spam or junk folder for the missing email. Sometimes, confirmation emails are mistakenly filtered.
Add
mail@bookwhen.comto your email contacts or safe senders list to prevent future bounces"Outlook 📧
Instructions for OutlookGmail 📧
Instructions for Gmail
Enable Browser Cookies:
Ensure that cookies are enabled in your browser. Disabling cookies can interfere with the email verification process.
Reset Your Password to Verify Your Account:
Visit the password reset page: https://bookwhen.com/password/reset.
Enter your registered email address and select 'Send reset code.'
Follow the instructions in the email to reset your password. Completing this process will also verify your account.
If you encounter a 'token expired' message, click the reset link again to generate a new token.
Resend the Confirmation Email:
Use the “Resend confirmation email” button on the login or verification screen to trigger a new email.
Verify Your Email Address:
Ensure you are using the exact email address you registered with, as email addresses are case-sensitive.
If your email address was marked as invalid due to a spam complaint, contact support to reactivate your account for receiving emails.
Additional Troubleshooting Steps:
If you suspect your email provider is blocking messages, contact them to remove any blocks on emails from
mail@bookwhen.com.If you missed a step during account creation, try creating the account again using the signup link provided.
FAQs for specific scenarios
What should I do if I didn't receive my confirmation or verification email?
Check your spam or junk folder for the missing email.
Use the “Resend confirmation email” button on the login or verification screen to trigger a new email.
Verify that you are using the exact email address you registered with, as email addresses are case-sensitive.
What should I do if I get a 'token expired' message?
If you encounter a 'token expired' message during password reset, click the reset link again to generate a new token.
What if I missed a step during account creation?
If you missed a step during account creation, try creating the account again using the signup link provided.
Why are my emails being marked as spam
Emails may be marked as spam if they are not opened or if there is a sudden increase in the number of messages sent.
To help prevent this, add mail@bookwhen.com to your contacts and mark it as a safe sender.
How can I confirm that an email delivery issue has been resolved
Check that recent confirmation and reminder emails are delivered successfully. If emails are delivered and the address is no longer flagged as invalid, the issue is resolved.
What should I do if my admin email address stops receiving emails
This may be caused by a hard bounce. Reactivate the email address, check that your email domain is set up correctly, and add Bookwhen email addresses to your safe sender list to prevent future issues.
Tags: booker