Sometimes emails from Bookwhen may not reach you or your customers. This can happen due to issues like hard bounces, spam complaints, or email service provider blocks.
This article explains the common reasons emails aren’t delivered and the steps you can take to resolve the issue.
Different types of bounces
There are three types of bounces:
Hard bounce
A hard bounce occurs when there's an error on the receiving end, such as an incorrect email address. This blocks any future emails to that address.
Spam complaint
If an email address is marked as invalid due to a past spam complaint, emails may be sent to the junk folder or blocked entirely. You can unmark this through your email host, or our support team can assist.
ISP block
An ISP block occurs when the receiving mail provider rejects the email, preventing delivery and blocking future emails. To resolve this, add mail@bookwhen.com to your safe sender list.
💡 Please note: Sometimes an email may show as delivered but not appear in your inbox. Once we send the message, we can't track or control it. It might go through additional checks or be withheld by your mail server. For further assistance, contact your mail server.
Next steps
To prevent future bounces, you can add mail@bookwhen.com to your safe sender list:
Outlook 📧
Instructions for Outlook
Gmail 📧
Instructions for Gmail
FAQs for specific scenarios
Why are my emails being marked as spam
Emails may be marked as spam if they are not opened or if there is a sudden increase in the number of messages sent.
To help prevent this, add mail@bookwhen.com to your contacts and mark it as a safe sender.
How can I confirm that an email delivery issue has been resolved
Check that recent confirmation and reminder emails are delivered successfully. If emails are delivered and the address is no longer flagged as invalid, the issue is resolved.
What should I do if my admin email address stops receiving emails
This may be caused by a hard bounce. Reactivate the email address, check that your email domain is set up correctly, and add Bookwhen email addresses to your safe sender list to prevent future issues.
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