For accounts with large amounts of data, loading reports and exporting them via CSV can sometimes be a little slow.
Here are a couple of tips to help speed up the process:
Ensure you filter your searches using a specific date range, to lessen the search.
Ensure you filter your searches only by the relevant entries or fields.
✨ If you still experience slowness, get in touch with the support team via live chat or email firstname.lastname@example.org to report the slowness and ask them to export it for you.
The error message stating 'Something went wrong' is a temporary message.
The development team is working on making this process faster. If you have any questions or feedback, please get in touch with the support team who can feed it back to the developers.