If your email is already linked to a Bookwhen account, you cannot use it to create a new account directly. However, there is an easy workaround that lets you set up a new account while keeping access to both accounts.
Step 1: Sign up with an alternative email address
To create a new account, you’ll need to sign up using an alternative email address. This can be any other email you have access to (e.g., a personal email, a team email, or a new one created specifically for this purpose).
Step 2: Add your original email as a team member
Once you’ve created the new account with a different email, you can add your original email as an admin.
To do this:
Log in to your new account.
Select Account, then Team from the left-hand menu. From here, select Invite team member:
Enter your email address and select the relevant Role:
Account owner: Access to all account settings, schedules, and data.
Schedule manager: Access to entry setup and booking data.
Bookings admin: Access to booking data only.
Leader: Access to the attendance register for their events only.
Your original email will now have admin access to both accounts, allowing you to manage them seamlessly.
Switching accounts
To switch accounts, select the down-arrow next to your account name in the left-hand dashboard menu:
Frequently Asked Questions
Why can’t I use the same email for multiple accounts?
Why can’t I use the same email for multiple accounts?
Each Bookwhen account requires a unique email to ensure secure access and clear account management.
Can I transfer my account data to a new account?
Can I transfer my account data to a new account?
Currently, it’s not possible to transfer data between accounts. If you’re considering creating a new account, we recommend reviewing whether it’s necessary or if you can achieve your goals within your existing account.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺