✨ Please note: Post-event emails are available on the Standard plan or above.
Bookwhen does not automatically create or send course certificates. Using post-event emails as a workaround allows you to confirm course completion and share a certificate or confirmation document with attendees.
This article explains how to use post-event emails to issue course certificates or completion emails.
💡 Important note: Only customers who consent to receive post-event emails will receive the email. If they do not consent, you may need to issue the certificate by other means.
Setting up your course entry
Bookwhen sends one post-event email per email address after the customer’s final attended course date and time, as long as the booking was not cancelled and your account is on the correct plan.
To set up a course entry:
Open your Scheduling page.
Select Add a new entry:
Add all relevant course information in each tab, such as Information, Location, and Dates & Times, ensuring you add more than one date/time and select Save.
Open the Tickets & Costs tab and add any relevant details for this ticket, including event capacity under Maximum event size.
Select Create ticket:
Add a ticket name and any relevant details within the Name and Description fields.
Set a price under Pricing and specify the number of tickets available under Availability. Leave this field blank if you want the system to adjust availability automatically based on the capacity limits you’ve set.
Select Course ticket under Ticket type:
This groups all of the dates/times within the entry under one ticket. Ensure:
The price you set covers all dates.
Do not create a drop-in ticket alongside the course ticket for sessions where a course completion certificate is sent at the end, and attendees of the single-date event will automatically receive the email.
Select Save ticket to save your ticket, then either Save or Save & Exit in the top right-hand corner to save the entry.
Setting up post-event emails within the entry
To set up the post-event email in the course entry:
Select your entry, then Edit entry:
Select the Information tab of the entry and scroll down to the Post-event details section. Then tick the Send post-event emails tickbox:
Set when to send the emails by adding how many days/weeks/months and time after the event you'd like your attendees to receive the email:
Add your custom post-event message in the Post-event message field.
The Post-event message field is a 'free-text' field, meaning you can customise and format the text to suit your brand and tone of voice. You can use it to confirm course completion and/or share a link to an external document, such as a certificate.
The document must be hosted outside Bookwhen.
For example:
Well done on completing this course! We are so glad you joined us ✨<a href="https://certificate.com/en/completioncert2025">Here</a> is your well deserved certificate 🏆Please let us know if you have any questions, and we look forward to seeing you again in the future!Once completed, select either Save or Save & Exit to save your entry.
💡 Please note: Attendance marking does not affect whether post-event emails are sent. Attendees marked as “Not Attended” will still receive emails, unless you cancel the ticket before the email is sent.
Things to consider
Post-event emails are sent to all eligible attendees for that entry. Consider your wording carefully if some attendees may not have attended every session.
We do not track course completion across multiple entries. If attendance is required before issuing a certificate, you'll need to manage this outside of Bookwhen.