💡 Email preferences are only available for Account Owner, Schedule Manager, and Booking Manager roles.
You can control which email notifications are sent to you and other team members. This helps ensure everyone receives only the information relevant to their role.
This article explains how to update email preferences and manage notifications for your Bookwhen account.
Changing your settings
There are three types of emails you can opt-in to receive:
New booking completions: For all new bookings.
Booking changes or cancellations: For any transferred or cancelled bookings.
Account subscription notifications: For billing notifications, including:
Subscription invoice email
Subscription failure email
Trial almost ending email
Trial has ended email
Plan has ended, and now on the free plan email
Plan has failed, and now on the free plan email
Account deletion email
To change your email setting preferences:
Select Account, then Team from the left-hand menu on your account.
Select the pencil and paper 📝 icon next to the team member's name:
Scroll down to the Email preferences section, and tick which ones you'd like to receive:
At least one team member must be assigned the 'Reply-to' email address for all system emails:
Once finished, select Save.
Changing another team member's email settings
💡 Only Account Owners can update another team member’s settings.
To change one of these team members' email settings:
Select Account, then Team from the left-hand menu on your account.
Select the pencil and paper 📝 icon next to the team member's name:
Scroll down to the Email preferences section, then select which emails you'd like the user to receive:
At least one team member must be assigned the 'Reply-to' email address for all system emails:
Once finished, select Save.
💡 Tip: You can turn all notifications off by deselecting all of the boxes.
💬 Need extra help?
For the quickest response, contact us via live chat on our homepage or your account. Buddy, our trusty chatbot, will assist first and pass you to a support team member if needed.
Prefer email? Send us an email instead.
Thank you! 🕺