This article covers:
Bookwhen as your data controller
As your data controller for the information we collect when you create a business account with us, we have updated our privacy policy and provide you with the following options:
Opt-in to Future Marketing: You can choose to opt-in to any future marketing-related communications via your email preferences.
Pause Data Processing: You have the ability to pause the processing of your data by us.
Bookwhen as your data processor
As your data processor, for the information you, as the Data Controller, collect from your customers, we offer:
Compliance Action List: A guide to help ensure you remain compliant as your customers' data controller.
Consent Fields: Special consent fields to add to your booking forms, allowing customers to opt-in to marketing messages and agree to your privacy policy.
Customer data rights
Your customers can exercise the following data rights:
Amend Data: Modify any of their data.
Request Data Report: Receive a report of all the data held in your Bookwhen account.
Delete Data: Request the deletion of personal data.
Object to Processing: Object to the processing of their data.
These functions will soon be available in the new Customer List, but in the meantime, we will perform any of these requests on your behalf.
Data security and protection
We follow the highest standards in data security, including:
Cloud Database: Hosted by Google Cloud Platform in London.
Strict Access Controls: Limited access to personal data, usually in anonymised or pseudonymised form.
Data Retention: Automatic deletion of customer data after a set period.
Security Incident Protocol: A clear protocol for reporting data breaches and comprehensive GDPR training for Bookwhen staff.
Data processing addendum
We’ve also created a Data Processing Addendum for added compliance and transparency.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺