Bookwhen sends some automated emails to your bookers, but you may wish to send additional campaigns through an email marketing service such as Mailchimp or Constant Contact.

Typically, email marketing services ask for email addresses imported in a spreadsheet format such as .csv (a file type used in Microsoft Excel, Google Sheets, or similar). 

This article covers:

Exporting an email list

We recommend using the Customer list or the Attendee List for this purpose. You can run your query and then select Search.

Below are the search filters for bookers who have consented to receive marketing emails. See here for more information about adding that question to your booking form.

Your export options are:

  • View email list - Ideal for pasting straight into a mail provider like Gmail 

  • Export customer (CSV) - Better for importing into third-party Mailer software like Mailchimp.

Importing your data to a third party

The process for uploading contacts differs slightly depending on your service (for Mailchimp, see here, or for Constant Contact, see here).

Generally, you will need to upload the .csv file (option two above) and select the columns containing relevant information (email address, customer name, etc.). You may wish to note which columns have the information you need before starting. 

In some cases, you may be able to copy and paste names and email addresses directly into an email marketing service. If so, just use option one above.

✨ If you have any questions, please get in touch with the support team via live chat or email at

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