✨ Please note: Reminder emails are available on the Standard plan or above.
This article covers
What are reminder emails?
Reminder emails help keep your customers informed about their booked events and can reduce drop-outs. These emails are sent automatically at your chosen time before the event.
💡 We don't currently offer reminders via text/SMS.
Reminder email settings
💡 Please note: Automated email reminders use the same content as your booking confirmation emails. You can choose when reminders are sent, but their content can't be customised separately.
Physical location
To open your reminder email settings:
Select Settings from the left-hand menu on your account, then Booking preferences.
Scroll down the page to the Reminders section and select Edit:
You then have two options.
The first is for physical events (or all events if you don't edit the online settings):
The second is for online events:
The maximum time you can set for a reminder email is 60 days before the event.
💡 Tip: Event reminder emails are only sent once, so it's important to choose the right timing. We recommend sending them one day in advance or on the same day as the event.
Online events
If you'd like the settings to be different for online events, you can tick the Same day reminders for online events? checkbox:
The same-day reminder setting is designed for online events hosted via a video tool like Zoom, rather than in a physical location. You can choose a relative timeframe for the reminder, such as 60 minutes before the event starts.
💡 Important information about reminder emails:
Sent for unpublished events and entries.
Not sent for cancelled or deleted events or entries.
Not sent for unpublished schedule pages.
If the scheduled send time is after the event starts, the reminder email will not be sent.
Reminder email example
The email includes:
Key event details, such as location and the date and time of the event.
💡 Discount amounts are not shown in the ticket information.
A button labelled View booking, allowing attendees to review their booking.
The booking confirmation message. Learn how to add a booking confirmation message.
The following example includes a button for both the private event page (with your online joining details) and the booking.
Online event example
If you've provided a direct link to the event for online bookings, we include it automatically for Zoom integration users.
💡 The Additional information section is the same as your booking confirmation message field, set in your entry settings.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺