Please note: Passes are available on the Standard plan or above.

This article covers:

Locating your booker's pass

To manage a booker's pass, firstly search for the booker in your Customers list:

Select the booker's email address, the Passes tab, and then the pass you'd like to manage.

You'll see the following options:

  • Here is where you can decide if it's the expiry date of that specific booker's pass that you'd like to change, the number of uses they have available or revoke the pass entirely.

Manage when this pass expires

For example, let's say your booker was injured and couldn't attend class for a month. You might want to add another four weeks to their pass so that they can use the spaces up. You can either override the expiry date or edit the timeframe based on when the booker first used it.

Manage the number of available pass uses

You can also change the number of redemptions left. For example, let's say your booker showed up at a class without booking in advance. You can remove one space if they want to use their pass by overriding the remaining uses. 

💡 To note: The number of classes refers to the original number. So if the booker started with 23, used 5, and you want to remove the 6th use, you need to change the number of classes to 22, which is one use less than they started with.

Revoking a pass

You can revoke a pass by selecting Revoke this pass, then OK:

More on creating passes here.

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Tags: classpass, class

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