You may sometimes come across different error messages and wonder what they mean. This article covers each type of error message you may see, what they mean, and what you can do.

Error messages:


This booking requires a minimum of x attendees

Explanation

You will see this error message when you (or the booker) haven't added all attendee information.

Fix

Select Add another attendee at the bottom of each attendee section until all attendee fields have been populated.


Account subscription failure message

Explanation

This error message appears in the top right-hand corner of your admin page when there has been an error in making your subscription payment.

Fix

Select the blue update your card details link to update your billing information. If you continue to experience an issue after updating your details or have any other questions, reach out to the support team via live chat or email support@bookwhen.com


Parts of your entry aren't valid. Please check and try again

Explanation

There are two types of error messages that can occur when creating a new entry:

1. "Please enter a valid ticket cost" - This means that you haven't entered a cost for your ticket.

2. "A course must have more than one event" - This means that you have only entered one date in your entry. Course tickets pull together all dates on your entry and must contain more than one date.

Fix

1. Select the Tickets & Costs tab to enter a value under Ticket cost.

2. Select the Dates & Times tab to add more dates. You can read more about courses here and how to enter multiple dates here.


Return to the top

Did this answer your question?