You may encounter different error messages and wonder what they mean. This article explains each type of error message, its meaning, and the steps you can take to resolve it.

This error message will appear when you (or your customer) haven't added all attendee information:

Select the Add another attendee button at the bottom of each attendee section until all attendee fields have been populated.

This error message appears in the top right-hand corner of your admin page when there has been an error in making your subscription payment.

Select the update your card details link to update your billing information. If you continue to experience an issue after updating your details or have any other questions, reach out to the support team via live chat or email.

There are two types of error messages that can occur when creating a new entry:

1. "Please enter a valid ticket cost":

2. "A course must have more than one event":

1. Select the Tickets & Costs tab to enter a value under Ticket cost.

2. Select the Dates & Times tab to add more dates.

This message appears when you try to add or adjust a date within a course that already has bookings. If the new date occurs before the course's initial start date or if you change the start date, the system warns that event-specific information may be lost.

Event-specific information includes details such as:

If you need to adjust dates, double-check and re-enter any lost event-specific information, such as event leaders, attendance limits, or custom descriptions, after making the change.

If needed, consider adjusting the last session of the course to a different date and then re-adding the new session. This may help preserve the event-specific information.

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