This article covers:
Bookwhen as your data controller
As your data controller, we have:
Renewed and updated our privacy policy.
Given you the option to opt-in to any future marketing-related correspondence. You can do that via your email preferences.
Given you the ability to 'pause' the processing of your data by us.
Bookwhen as your data processor
As your data processor, we have:
Provided an action list to help ensure you're compliant as the data controller of your customers.
Created special consent fields, which you can easily add to your booking forms, so you can easily ask your customers to opt-in to marketing messages and agree to your privacy policy.
Ensured your customers can exercise all of their data rights, such as:
Amend any of their data, get a report on all of their data held on your Bookwhen account, have the right to have that personal data deleted and object to the processing of that data.
All of these functions will be available soon via the new Customer List, but in the meantime, we will happily perform any of these requests on your behalf.
Employed the highest standards in terms of data security and protection, including:
Having a 'cloud' database located in London provided by the best-in-class Google Cloud Platform
Having a strict data security organisational hierarchy, meaning you can only access personal data from your account by limited individuals at Bookwhen and usually in anonymised or pseudonymised form
Given you the ability to delete customer data after a certain period automatically
Having an apparent 'security incident' protocol, including the reporting of any data breaches and educating all Bookwhen staff on GDPR via a 12-hour course.
Created a Data Processing Addendum. If you'd like to request a copy, please get in touch with the support team via live chat or email.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺