The Code of Conduct intends to promote ethical, professional conduct and compliance with applicable laws. Implementing the code will create value for staff, customers and third-party vendors.

Helping businesses thrive by empowering them with a seamless and flexible booking platform.

At Bookwhen, our four core values guide everything we do. They shape how we interact with our users, teammates, and vendors, ensuring we conduct our business with integrity and stay true to our mission. These values form the foundation of our code of conduct:

💚 Empathetic - A commitment to finding solutions with empathy, fostering meaningful connections, and driving positive change.

💚 Passionate - Approach interactions with enthusiasm, dedication, and encouragement, guiding conversations with positivity.

💚 Inquisitive - Be curious and encourage exploration. Ask thoughtful questions to gain clarity and insight in a supportive and collaborative way.

💚 Clear - Communication should be transparent and professional, ensuring that information is simple, useful, and easy to understand.

Our values shape a clear, friendly, and approachable tone of voice to ensure every interaction is helpful and authentic. We’re committed to creating a welcoming and collaborative experience for everyone. We ask customers and vendors to engage with our team respectfully and cooperatively while following our operating policies.

We have a zero-tolerance policy for bullying, harassment, or discrimination from anyone, including employees, customers, vendors, and third parties. Any behaviour that compromises the dignity, safety, or well-being of others will not be accepted. We expect all parties to interact with kindness and respect at all times.

This Code applies to all staff, customers, vendors, and partner companies affiliated with Bookwhen. Adherence to this Code is essential to maintaining positive business relationships. Any violations may result in appropriate action, including restricted access, termination of business relationships, or further investigation where necessary. We are committed to monitoring compliance and ensuring that our workplace and interactions align with our values.

We take all concerns seriously and will respond appropriately to maintain a safe and respectful environment. Reports will be handled confidentially unless there is an immediate risk to someone's safety. Where necessary, appropriate action will be taken to address misconduct.

We are committed to creating a welcoming and inclusive environment for everyone. We uphold the principles of diversity, equity and inclusion, ensuring all interactions are respectful and free from discrimination. We ask customers, vendors, and partners to engage with our team professionally and cooperatively.

We expect integrity in all our business dealings, including honesty, fairness, and the avoidance of conflicts of interest. We do not tolerate bribery, coercion, fraud, deception, or unethical practices in any form. Our approach prioritises transparency and accountability in all partnerships and business relationships.

Our Code of Conduct may be updated as needed. For full terms and conditions, please refer to: https://bookwhen.com/terms.

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