We currently offer a 2-week free trial of the Standard plan, which is a fantastic way to test the system to ensure it's the right fit for you and your business.
This article covers:
How to sign up
You can sign up here by entering your email address and account name and adding additional information such as company type and timezone. Once completed and you've agreed to the T&Cs, select Create account:
Once you've created your account, you will receive an activation email to the account you used when signing up. Select Confirm your account within the email to verify your email address and set a password:
💡 To note: If you have chosen the wrong timezone or simply wish to change it, please contact us via live chat or email support@bookwhen.com to action it for you.
What the free trial includes
You can access all of the features available on the Standard plan. These include:
800 spaces booked / month
Refers to each time a customer purchases a ticket to attend an event.
For example:
1 single ticket = 1 space booked
1 group ticket for 3 people = 3 spaces booked
1 course ticket for 5 dates = 5 spaces booked
Unlimited locations & classes
Online Events
Online support (via live chat or email support@bookwhen.com)
✨ You can also access the newly released Membership feature, which is currently still in beta testing. You can learn information about Memberships here.
How to upgrade
If you decide you'd like to upgrade to a paid plan, select Account from the left-hand menu, then Plans & billing:
From here, select Upgrade under your desired plan.
You can choose whether you'd like to sign up for a monthly or annual plan and enter the Name on invoice, Billing address, and any discount codes (by selecting Apply discount code in blue).
When ready, select Enter payment details:
This takes you through to the payment page, where you can securely enter your card details before selecting the green Pay x + VAT button:
And that's it! We are delighted to have you join us! 🕺💚
✨ You can learn more about setting up your account and schedule here.
Time remaining on the trial
You can check to see your time remaining on the trial by selecting Account, then Plans & Billing. From here, you can view the time remaining on the trial at the top of the page:
💡 To note: We will notify you by email before your trial period ends. If you decide not to upgrade, we will drop your account down to the free plan, and we won't charge you.
Early bird discount
We offer an early-bird discount if you decide to sign up before the 2-week trial ends. Please be aware that the discount reduces daily, so the earlier you sign up, the more money you can save! 🤑
You can find this offer under the Plans & Billing page here. The discount amount and how many days remaining on your plan appear at the top of the page:
If you don't upgrade
Once your free trial ends and you haven't upgraded, the system automatically downgrades your account to the free plan, designed for free events and restricted to 50 bookings per month, 1 admin user, and 1 schedule page.
💡 To note: Features not available on the free plan include Payments, Discount codes, Bulk booking discounts, Ticket transfers, Passes, Waiting lists, Reminder emails, and File attachments. You also cannot take payments on the free plan.
Cancelling
You can cancel your account anytime, even during the trial period. You can learn more information about how to cancel your account here.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺