We currently offer a 2-week free trial of the Standard plan, a fantastic way to test the system to ensure it's the right fit for you and your business.
This article covers:
How to sign up
You can sign up by entering your email address, account name and any additional information such as company type and timezone. Once completed and you've agreed to the T&Cs, select Create account:
We send an activation email to the email address you entered when creating your account. Within the email, select the Confirm your account button within the email to verify your email address and set a password:
💡 To note: If you have chosen the wrong timezone or simply wish to change it, please contact us via live chat or email support@bookwhen.com to action it for you.
What the free trial includes
You can access all of the features available on the Standard plan. These include:
800 spaces booked / month. This refers to each time a customer purchases a ticket to attend an event.
For example:
1 single ticket = 1 space booked
1 group ticket for 3 people = 3 spaces booked
1 course ticket for 5 dates = 5 spaces booked
Unlimited locations & classes
Online Events
Online support (via live chat or email support@bookwhen.com)
How to upgrade
If you decide you'd like to upgrade to a paid plan, select Account from the left-hand menu, then Plans & billing:
Then select Upgrade under your desired plan.
You can choose whether to sign up for a monthly or annual plan and enter the Name on the invoice, Billing address, and any discount codes (by selecting Apply discount code):
When ready, select Enter payment details:
This takes you through to the payment page, where you can securely enter your card details before selecting the green Pay x + VAT button:
And that's it! We are delighted to have you join us! 🕺💚
Time remaining on the trial
You can check to see the time remaining on the trial by selecting Account, then Plans & Billing. The time remaining on the trial will appear in the banner at the top of the page:
💡 To note: We will email you before your trial period ends. If you decide not to upgrade, we will drop your account to the free plan, and you won't be charged.
Early bird discount
We offer an early-bird discount if you decide to sign up before the 2-week trial ends. Please be aware that the discount reduces daily, so the earlier you sign up, the more money you can save. 🤑
You can find this offer under the Plans & Billing page. The discount amount and how many days remaining on your plan appear at the top of the page:
If you don't upgrade
Once your free trial ends and you haven't upgraded, the system automatically downgrades your account to the free plan, designed for free events and restricted to 50 bookings per month, 1 admin user, and 1 schedule page.
💡 To note: Features not available on the free plan include Payments, Discount codes, Bulk booking discounts, Ticket transfers, Passes, Waiting lists, Reminder emails, and File attachments. You also cannot take payments on the free plan.
Cancelling
You can cancel your account anytime, even during the trial period.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺