✨ Please note: Ticket costs are available on the Lite plan or above.
Trial tickets let customers try your experience at a reduced price before committing to a full ticket. You can create them using a new entry, a dedicated ticket type, or a discount code.
This article explains how to set up trial tickets and give customers a first-hand experience of your offerings.
Trial Ticket
You can offer a discounted trial ticket alongside your regular ticket and set a limit on the number of trial tickets available for each session.
To do this:
Select the event from your schedule, then Edit entry:
Select the Tickets & Costs tab, then Create ticket:
Add a Name, Description and set a ticket cost under Pricing (if applicable).
Select Save ticket when you have finished, ensuring you also save your entry.
Public page example showing different ticket options
💡 To note: This option relies on your customers choosing this ticket option appropriately.
Trial Class
Alternatively, you can create a separate new entry for trial customers with low-cost tickets, keeping it separate from your regular classes.
For example:
💡 Please note: Setting this option means you'll need to manually monitor the attendees and capacity limits to ensure you don't oversell your event.
Password protecting the entry
You might want to password-protect the taster entry so that only new customers with the correct password can book tickets.
If you'd like to do this, it's a good idea to add the instructions for obtaining the password in the Description box within the Information tab of the entry settings:
Then, select the More options tab and add the password in the Private booking password:
Trial Discount Code
You can create a trial discount code to share with your customers who want to try a session.
To do this:
Select Packages & Discounts from the left-hand menu, Discounts, then Add a new discount set from the top right-hand corner:
Select Add discount code:
Create the discount code. Customers use this code when checking out to redeem their discount. For example, "TASTER20".
Choose what Type of discount (fixed amount or percentage off) and restrict the cost to a single use per email address to prevent customers from using the code multiple times:
The Fixed amount discount option gives you more control over your customer’s basket. The Percentage off option applies to the entire basket, which could reduce your revenue.
Once complete, select Add codes to save the codes to your set. Then Name the set:
Select which events you would like this offer to apply to by selecting Add usage restriction, then the entries from the drop-down menu:
If you select Entry or Tag, the discount will apply to all tickets within those entries. To target specific ticket types, choose the Ticket option instead.
Once finished, select Save changes. You can then start sharing your discount code with your new customers.
💡 Please note: Discounts don’t automatically apply to new customers. You’ll need to manually create and share discount codes tailored to your promotional offers for both new customers and referrals.
💬 Need extra help?
For the quickest response, contact us via live chat on our homepage or your account. Buddy, our trusty chatbot, will assist first and pass you to a support team member if needed.
Prefer email? Send us an email instead.
Thank you! 🕺
Tags: tastersession, taster, newstarter, intro offer, introductory