If you’d like to start from scratch with your setup, Bookwhen offers options to reset key areas of your account without losing your public page URL. This helps you tidy your setup, reorganise your schedule, or rebuild your structure while keeping your booking link unchanged.
This article explains the steps to reset your setup and begin again while retaining your existing public page URL.
Overview
Sometimes accounts evolve over time and no longer suit the organiser’s current activities. You might have outdated entries, booking form questions, unwanted data, or settings created by previous team members.
Bookwhen does not offer a full account wipe. However, you can start again with a clean setup by creating a new account and transferring your public page URL. This approach gives you a fresh workspace without losing access to your old data.
How starting fresh works
You create a new account with no existing entries, customers, or settings.
You then build your new schedule from scratch while your original account stays active in the background.
When you are ready to switch, you change the public page URL on your old account. This frees it for use on your new account, allowing you to keep the same address on your redesigned public page.
Steps to start fresh
1. Create a new Bookwhen account
Use a different email address from the one used on your current account.
If you don't have another email address, you can check out our workaround article on creating a new account using the same email address.
Set up your schedule, entries, and booking process exactly how you want them.
Invite your usual email address afterwards to join the account through Team management, if you want to manage both accounts from the same inbox.
2. Prepare your old account for the handover
3. Release your public page URL
Change the public page URL three times. This is because we lock your three most recent page URLs to prevent other Bookwhen members from using them.
If someone tries to use one of these URLs, they will be redirected to your page.
When you change your URL a third time, the first URL becomes available again for you or other Bookwhen members to use.
Once released, you can assign the original URL to your new account.
For example:
Your current page uses bookwhen.com/grow.
You change it to bookwhen.com/grow-oldpage1.
You change it again to bookwhen.com/grow-oldpage2.
You change it a third time to bookwhen.com/grow-oldpage3.
The original address becomes free to use on your new account.
4. Apply the URL to your new account
Open the Public page on your new account and update the URL field by selecting Customise page, then Change your page URL:
Remember to save your changes to publish your new schedule at your original web address.
5. Keep your old account for reference
After the switch, you can:
This means you retain the data you might occasionally need, without mixing it with your new setup.
Common reasons for starting fresh
Organisers choose this approach when they want to:
Remove large numbers of outdated booking form questions
Clear old events, groups, tags or redundant searches
Start again after a change of staff or leadership
Rebuild their schedule for a new type of programme or activity
Clean up reports or exports that have become difficult to manage
Starting fresh often makes your account easier to maintain, especially after many years of activity.
Important notes
Each account must use a unique email address during the setup process. If you want to use the same email address for both accounts, create the new one with a different address first, and then invite your primary email address afterwards.
Changing your public page URL on the old account is required for transferring the original link address.
Data does not move between accounts automatically. Your new account starts completely fresh.