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FAQ: How to integrate Stripe payments in Bookwhen with Xero

Learn how to track Stripe payments in Xero and work around common limitations

Anni avatar
Written by Anni
Updated over a week ago

You can connect Stripe payments from Bookwhen to Xero for easier tracking and reporting. Understanding the limitations and practical workarounds helps you manage your accounts accurately and avoid common issues.

This article explains how to integrate Stripe payments with Xero, what to consider, and how to work around limitations.


Understanding Stripe’s integration capabilities

Stripe allows integrations with other platforms, including Xero. However, the setup process and specific instructions are managed by Stripe and Xero.

For guidance on connecting these platforms, please follow their official documentation or contact their support teams.


Integration limitations with Bookwhen, Stripe, and Xero

Stripe only allows one active system to read and write to your account at a time. Since both Bookwhen and Xero typically need this access, they cannot be fully integrated with Stripe at the same time.

This means that if you’re using Bookwhen for bookings and Xero for accounting, some payment data may need to be managed manually, as automated syncing between all three platforms isn’t possible.

Workarounds for integration challenges

You can still reconcile payment data between Bookwhen, Stripe, and Xero by following a manual process:

  1. Export payment data: Download payment records from Bookwhen and/or Stripe in a supported file format.

  2. Upload to Xero: Import the exported data into Xero for financial tracking and reconciliation.

This approach ensures all payment information is captured, even if full integration isn’t possible.


Further support and resources

For step-by-step instructions or additional help:

Contacting the relevant support team can clarify specific questions and help you manage your accounts efficiently.



The Bookwhen team wrote this article, and Stripe and Xero's processes may have changed since it was written. Please contact them directly for any queries.

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