Sometimes a voucher purchase needs to be refunded due to a cancellation or customer request. Processing refunds correctly helps keep your records accurate and ensures a smooth experience for your customers.
This article explains how to refund a voucher purchase in Bookwhen.
💡 Please note: Cancelling a voucher-purchased ticket will not automatically return the voucher amount.
To locate issued vouchers:
Select Packages & Discounts, then Vouchers from the left-hand menu on your account.
Select View next to the relevant voucher:
The issued vouchers appear in list form under Issued vouchers:
There are two steps in refunding a voucher purchase:
First, refund the customer directly from your online payment provider (Stripe/PayPal/WorldPay)
You can then revoke their voucher on Bookwhen.
💡 Voucher bookings do not show in the Bookings tab (unless the customer purchased a ticket alongside the voucher).