Revoking a voucher prevents it from being used for future bookings. This helps you maintain control over your promotions and ensure only valid vouchers remain active.
This article explains how to revoke a voucher in Bookwhen.
Deleting or Archiving Vouchers
Once a voucher has been issued in Bookwhen, it cannot be deleted. However, you can archive a voucher to prevent it from being actively used while retaining its record in the system.
Archiving is particularly useful for keeping your voucher list organised without permanently removing any data. If a voucher still shows a balance, it will remain in the system even after being archived.
Revoking a voucher
⚠️ Please be sure to check the consumer rights of your country before revoking a voucher.
To revoke a voucher:
Select Packages & Discounts, then Vouchers from the left-hand menu on your account.
Select View next to the voucher you'd like to revoke:
Scroll down to the Issued vouchers section and select the three dots next to the voucher you'd like to revoke, then View issued voucher:
Select Revoke this issued voucher:
Once revoked, the customer will no longer be able to redeem their voucher.
💡 Please note:
You cannot bulk-revoke vouchers
Revoking a voucher does not inform the customer. If you wish to inform the customer, please contact them separately.
Viewing revoked vouchers
Select Packages & Discounts, then Vouchers from the left-hand menu on your account.
Select View next to the voucher you'd like to revoke:
Scroll down to the Issued vouchers section and select Show revoked issued vouchers:
Selecting Show revoked issued vouchers adds any revoked vouchers back into the Issued vouchers list and includes the revoking information:
Revoked vouchers also show in the booking. For example:
Re-activating a voucher
To re-activate the voucher so the customer can redeem it again:
Select Packages & Discounts, then Vouchers from the left-hand menu on your account.
Select View next to the voucher you'd like to re-activate:
Scroll down to the Issued vouchers section and select the three dots next to the voucher, then View issued voucher:
Scroll down and select Reactivate this issued voucher:
