Skip to main content

Changing the 'reply-to' email address for automated messages

Learn how to designate who receives customer responses

Anni avatar
Written by Anni
Updated over 3 weeks ago

Automated emails like confirmations, cancellations, transfers, and reminders are sent to your customers from Bookwhen. When a customer replies, the response goes to the designated team member. By default, replies are sent to the primary Account Owner.

This article explains how to update the 'reply-to' email for automated messages so responses reach the right team member.


Viewing the 'Reply-to' email address

To review who the 'Reply-to' team member it:

  1. Select Account, then Team from the left-hand menu on your account.

  2. A 'Reply-to' tag will appear next to the team member. For example:

    Team page with an arrow pointing at the 'Reply-to' tag


Changing the 'Reply-to' email address

💡 Only Account owners can change the settings of another team member.

To change the 'reply-to' email address:

  1. Select Account, then Team from the left-hand menu on your account.

  2. Select the pencil and paper 📝 icon next to the team member to open their settings:

    Team page with arrow pointing at the pencil and paper icon

  3. Select/deselect the Set as 'Reply-to' email address for all system emails sent from this business checkbox:

    Team member settings with the ' Set as 'Reply-to' email address for all system emails sent from this business checkbox' highlighted

Important notes

  • You can't remove the Reply-to setting entirely, at least one team member must always be assigned to receive replies. To change the Reply-to email address, first assign it to the new team member, then remove it from the current one.

  • You cannot change your admin account email from this page. To update the email you use to log in, please follow our How to change your log-in email help article.


💬 Need extra help?

  • For the quickest response, contact us via live chat on our homepage or your account. Buddy, our trusty chatbot, will assist first and pass you to a support team member if needed.

  • Prefer email? Send us an email instead.

Thank you! 🕺

Did this answer your question?