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Red lines - 'Not in Schedule'
Red lines - 'Not in Schedule'

Why red lines occur in your schedule list

Anni avatar
Written by Anni
Updated over a week ago

Sometimes you may notice that one or more events in your schedule list appear in red.

For example:

The red lines show up when an event with bookings has its date or time changed or removed within the entry. This indicates that the date/time no longer matches the schedule, but the bookings still exist.

When this happens, you have two options to resolve the issue:

  1. Bring the original date/time back into your schedule.

    To do this, select the red highlighted time/date, then Edit entry:

    Select the Dates & Times tab, then the highlighted red date, and add this date/time back into the schedule.

    Then cancel or transfer the customer's ticket to an alternative time/date.

  2. Select the red-lined entry, then the drop-down menu next to Edit entry. From here, select Move attendees:

You can then select the date/time you wish to move the booker information to:

If the red line still appears even after cancelling the event, try using the "Move attendees" option to another date.

  • This won't move attendees but will unlink the remaining booking details from the red-lined event, removing it from your schedule.

๐Ÿ’ฌ Any questions or feedback? There are two ways to get in touch:

Thank you! ๐Ÿ•บ

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