Your bookers usually won't require a PayPal account to pay via PayPal, they can instead pay with their credit/debit card as a guest payment. There are two exceptions to this option:

  • In some countries, even with a PayPal Business account, PayPal will require your bookers to pay using a PayPal account. To confirm this, please contact your local PayPal support team.

  • The booker has had a lifetime spend of over £1900.00 using PayPal guest checkout, which means they must use a PayPal account for any further transactions.

With PayPal Express, the default is set to ask customers to login into PayPal (or to create a new PayPal Account). However, you may prefer to give your bookers the option of paying with a card straight away. This function is only available if you have linked your credit card to your PayPal account.

Enabling an optional PayPal account

Firstly login to your Business PayPal account here, then select your profile in the top right corner, then select Account settings:

Then on the right-hand side select Website payments, then from the options select Update next to Website preferences:

Then scroll down to PayPal account optional and select this option to On:

Then make sure to save your changes.

Please note - even with this setting activated, we still hear reports from businesses using PayPal that their bookers are required to sign up with PayPal.

This can depend on the booker's personal PayPal history (even if they are not logged in - based on cookies or IP address) to prevent too many ongoing guest checkouts, and PayPal then pushes to create an account.

Bookwhen has made all attempts with PayPal to ensure this doesn't happen, however, PayPal controls this process and they can still decide to offer non-card options from time to time. If this is a persistent issue with your account then we strongly recommend changing your payment provider to the much slicker and more reliable Stripe - more in our blog article here.

In Australia, PayPal has recently enforced that all purchases now need to be made via a PayPal account.

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