✨ Please note: Online payments are available on the Lite plan or above.

Your bookers usually won't require a PayPal account to pay via PayPal. Instead, they can pay with their credit/debit card as a guest payment.

This article covers:


There are two exceptions to this option:

  • In some countries, even with a PayPal Business account, PayPal will require your bookers to pay using a PayPal account. Don't hesitate to contact your local PayPal support team to confirm this.

  • The booker has had a lifetime spend of over £1900.00 using PayPal guest checkout, meaning they must use a PayPal account for further transactions.

With PayPal Express, the default is set to ask bookers to login into PayPal (or to create a new PayPal Account). However, you may prefer to give your bookers the option of paying with a card immediately. This function is only available if you have linked your credit card to your PayPal account.

Enabling an optional PayPal account

Firstly, log in to your Business PayPal account here, then select your profile in the top right corner, then select Account settings:

Then on the right-hand side, select Website payments. From the options, select Update next to Website preferences:

Then scroll down to PayPal account optional and select this option to On:

Then make sure to save your changes.

Additional notes

Even with the above setting activated, we still hear reports from businesses using PayPal that their bookers must sign up with it.

This can depend on the booker's personal PayPal history (even if they are not logged in - based on cookies or IP address) to prevent too many ongoing guest checkouts, and PayPal then pushes to create an account.

Bookwhen has made all attempts with PayPal to ensure this doesn't happen. However, PayPal controls this process, and they can still decide to offer non-card options from time to time. If this is a persistent issue with your account, we strongly recommend changing your payment provider to the much slicker and more reliable Stripe - more in our blog article here.

PayPal has recently enforced that all purchases must be made via a PayPal account in Australia.

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