Failed subscription payments can occur for various reasons, including expired cards, bank restrictions, or insufficient funds. Knowing how to respond helps you maintain steady revenue, support customers with overdue payments, and reduce churn across your subscription plans.
This article explains how to manage failed subscription payments and resolve issues to maintain consistent billing.
What happens after a failed payment
When a payment fails:
Bookwhen will try to take the payment again automatically
You keep access to your subscription and booking tools during this period
You may need to update your payment details or add funds to your account
Your service remains active while the system attempts collection.
How to fix a failed payment
Update your payment method
To resolve the issue:
Check your card or bank account has enough funds
Update your payment details if they have expired or changed
Contact the Bookwhen support team once the details are correct so they can retry the payment if needed
Requesting extra time if needed
If you require more time to update your payment details or add funds, you can request a short extension. During an extension:
Payment collection may be paused temporarily
You continue to use your subscription without interruption
To request extra time, please contact our support team with your account details.
Keeping your service uninterrupted
By updating your payment method promptly, retrying failed payments, or requesting a short extension, you can continue using Bookwhen without interruption. Payment issues are resolved quickly once the correct details are in place.