You can update the card details or invoice address linked to your Bookwhen subscription. Keeping this information up to date ensures uninterrupted subscription payments.
This article explains how to update your billing details for your Bookwhen subscription.
💡 Important: Only Account owners can update subscription billing details.
Changing your details
To update your details:
Select Account, then Plans & billing from the left-hand menu on your account.
Select the Options menu, then Update billing details:
You can then update the Name on invoice, Billing address and Country:
Select Save changes once finished.
💡 To note: To update the email address for subscription invoices, please contact our support team directly. Changes cannot be made in your billing details. For security purposes, requests must come from the account owner’s email address.
Changing the billing information
To change the billing card on your account:
Select Update card within the Plans & Billing page:
Add the new card details into the card number field, then Update:
💡 Please note: It's not possible to remove card details while a subscription is active. However, updating your billing details will replace the existing card information.
Subscription renewals and expired cards
Subscription renewals can still take effect even if the card on file has expired. We recommend keeping your payment details up to date to avoid interruptions, but the renewal may still be processed automatically.