Before cancelling your Bookwhen subscription, there are key steps to complete. These ensure your account, events, and customer data are properly managed.
This article explains what to do before cancelling your Bookwhen subscription to ensure a smooth process.
Before you cancel
We recommend the following steps before your final billing date:
Take your page offline
Unpublish your public booking page or take your tickets offline by deselecting the Show this ticket option within each ticket setup on every entry:
Disable any memberships
Select Packages & Discounts, then Memberships from the left-hand menu on your account.
Ensure that there are no active customers. Once confirmed, select Archive membership:
Repeat this step for any/all memberships on your account.
Review any active passes
Check whether any passes are still valid or in use. You may want to:
Manually disable or expire any outstanding passes.
Let customers know their passes will no longer be active after a certain date. The pass report can help you find any active customers.
Download your data
Export any information you may want to keep before your subscription ends. To do this:
Select Bookings from the left-hand menu on your account.
Add any relevant search criteria in the filtered search section, then select Search to generate the search.
Select Options, then either Export attendances (CSV) and/or Export bookings (CSV):
Remove iframe(s)/buttons from any external websites and links from social media.
💡 Important to note:
Any active discounts will end once your plan is cancelled. If possible, you should let customers know so they can still redeem them.
Reminder emails will not be sent for events that take place after your cancellation date, even if they were booked before.
After cancelling
Your current plan stays active until the end of your paid period. Please check your account for the exact date.
You keep all paid features until this date.
The system won’t take any future payments.
After your paid period ends, your account will change to the Free Plan.
You can log in anytime to restart your subscription.
Your account stays dormant, keeping all booking data and settings. Unless you enable data retention settings or customers delete their accounts, booking and booker details remain accessible.
Your schedule stays the same, but since the default schedule only shows upcoming events, you may need to find past events later.
💡 Important:
The Free Plan doesn’t support pricing or payments, so all tickets show as free. If you don’t want bookings to continue, please remove your tickets or unpublish your schedule.
Switching to the Free Plan won’t cancel active memberships. If you offer recurring membership payments, please cancel them before your account switches to avoid unintended charges.
💬 Need extra help?
For the quickest response, contact us via live chat on our homepage or your account. Buddy, our trusty chatbot, will assist first and pass you to a support team member if needed.
Prefer email? Send us an email instead.
Thank you! 🕺