After you complete a booking, you’ll receive a confirmation email with important details about your booking. Keep this email so you have your booking information available when you need it.
This article explains what your booking confirmation email includes and how to use it to access your booking details.
What is included in the booking confirmation email?
Your confirmation email includes information about your booking, such as:
The event or course you've booked
The date and time of your booking
The attendee details provided during checkout
The ticket or tickets you've booked
Any other information provided by the event organiser
💡 The information included can vary depending on how the event organiser has set up their booking.
Using your booking confirmation
Keep your confirmation email for your records. It contains your booking details and can help you find information about the event before you attend.
If the event organiser has included additional information, such as joining instructions, what to bring or venue details, these may also be included in your confirmation email.
Need to make a change to your booking?
Depending on the event organiser's settings, you may be able to manage your booking through the Customer Portal.
You can use the customer portal to access your bookings and manage any options made available by the event organiser, such as transferring or cancelling a booking.
If you need to make a change that isn't available through the customer portal, contact the event organiser directly. They manage their own events and bookings and can advise you on what options are available.
💡 To note: Bookwhen provides the booking platform, but each event organiser manages their own events, bookings and booking policies. If you have a question about a specific booking, the event organiser is usually the best person to contact.
FAQ: I haven't received my confirmation email
If you completed a booking but can't find your confirmation email:
Check your spam or junk email folder.
Search your inbox for Bookwhen or the name of the event organiser.
Check that you're looking at the email address used when making the booking.
If you still can't find your confirmation email, please contact the event organiser. They can check your booking and help you access the relevant information.