If you have a question about an event or booking, please contact the event organiser directly. Their contact details may be available in your booking confirmation, customer portal or on their booking page.
How to find your event organiser's contact details
Booking confirmation email
You can usually find the organiser's contact details in your booking confirmation email.
Open the confirmation email and scroll to the event details section.
Organiser contact information is usually included alongside your booking summary.
Customer portal
Check your booker customer portal:
Log in to your account:
Select the Events tab, the Options button next to the event, then Contact organiser:
The organiser's contact details will appear if they've provided them:
Booking page
Check their booking page. To do this:
Open the booking page you used to make your booking.
Check the footer for the organiser's contact details:
If the organiser's details are not available
If you can't find contact details, try the following:
Check the original booking email for another contact method
Return to the booking page used to make the purchase
Check the organiser's website if one is provided
Contact the organiser through their social media, such as Instagram or Facebook, if available.
If you still cannot find their details, Bookwhen support can try to help confirm what information is available for the event.
FAQ: Who to contact
✨ For any questions about your booking, your event organiser should always be your first point of contact.
Your event organiser is responsible for managing their events and bookings. Contact them directly if you have a question about:
Your booking or attendance
Event dates, times or locations
Cancellations, transfers or refunds
What to expect when attending an event
The information provided by the event organiser
Bookwhen provides the booking platform, but each event organiser manages their own events and bookings. Our support team may not be able to answer questions about a specific event or booking on the organiser's behalf. This policy protects your data and ensures account security.
💡 The chat option connects to Bookwhen support and does not provide direct access to event organisers.