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Integrating online events with Jitsi

Learn how to set up secure video calls for your events with Jitsi

Anni avatar
Written by Anni
Updated yesterday

You can integrate your Bookwhen account with Jitsi to automatically generate secure video call links as the online location for your events. These links are unique to each event and only booked customers can access them through their confirmation emails or Bookwhen accounts.

This article explains how to connect your account with Jitsi, create secure video call links, and share them with booked attendees.


Adding a location that generates a Jitsi call

To add Jitisi as your event location:

  1. Open your Scheduling page.

  2. Select your entry from the list, then Edit entry (or Add a new entry in the top right-hand corner if you're creating a new one):

    Scheduling setup with an arrow pointing to the 'Edit Entry' button.

  3. Select the Location tab to open the location settings, then Online event and Add a new location.

  4. Select Jitsi integration from the drop-down menu under Online provider:

    Location tab from within the entry settings with the online event, add a new location and online provider fields highlighted.

  5. Enter a location under Location name (this displays to your customers on your public page).

  6. Add any additional session information your attendees may need for the call in the Private online event information and Additional information fields:

    Information tab of entry setting showing the private online event information and additional information fields.

    • For example, you can advise customers to download the Jitsi app (from their app store) before the event if they intend to join from a mobile device (phone or tablet).

      Location tab of the entry settings with arrow pointing at the 'Private online event information' field

How Jitsi call links work

  • Bookwhen generates a unique video link for each date in an entry, so you only need to create the Jitsi call location once per entry.

  • If you need a different location name or private online session details for another entry, create a separate entry with manually added joining details outlining the Jitsi call location.

  • If you update the private event information after bookings have been made, we recommend resending confirmation emails. Otherwise, attendees who booked before the change will only have access to the previous details.


How your customers access the video call

Your customers can find the link to access the Jitsi video call in their booking confirmation email by selecting View online event.
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Booking confirmation email with arrow pointing at the 'View online event' button

Once selected, they can join the event using the Join even with Jitsi Meet button:

Private online event screen with arrow pointing at the 'Join event with Jitsi Meet' button


How you can access the video call

You can access your online event page from your scheduling page, including any joining instructions.

To do this:

  1. Open your Scheduling page.

  2. Select the relevant event date/time from your scheduling list, then Online event:

    Scheduling page with an arrow pointing at the 'Online event' button


πŸ’¬ Need extra help?

  • For the quickest response, contact us via live chat on our homepage or your account. Buddy, our trusty chatbot, will assist first and pass you to a support team member if needed.

  • Prefer email? Send us an email instead.

Thank you! πŸ•Ί

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