✨ Please note: Ticket costs are available on the Lite plan or above.
This article covers:
Tax overview and important notes
As the account owner, you’re responsible for setting the correct tax rate for your location and business needs. If you charge tax on Bookwhen, the system lists the tax cost separately from the displayed price.
For example, if you charge 20% tax: £25.00 + £5.00 VAT.
Adding a tax percentage
To add VAT costs to your tickets and tailor the fee to your requirements:
Select Settings from the left-hand menu on your account, Payments, then Edit:
Add your percentage amount in the Tax percentage field:
Select Save changes.
💡 Any changes to the tax percentage won’t affect existing bookings.
How the tax amount affects the checkout
💡 Pricing updates for UK legislation
New UK rules require booking fees and tax to be included in the upfront price shown during the booking process. This change helps keep costs clear and supports pricing transparency.
To reflect this, tax is now included in the headline price that your customers are shown during their booking journey. This helps them understand the full cost before reaching the checkout.
Once you have set your tax cost, your ticket will display a "+ [price] VAT" message next to the ticket(s) on your public page.
For example:
The fee amount also shows to customers in the basket view as "Added tax". For example:
💡 Any changes to the tax percentage only affect future bookings.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺