✨ Please note: The Class Search Portal is available only for Bookwhen admin accounts on a Linked Accounts structure.
This powerful feature enables your customers to search through all your Linked Accounts entries to find the event that is right for them.
This article covers:
What is the Class Search Portal feature?
The Class Search Portal is a powerful search engine tool connected to your HQ account. It allows your customers to filter results based on location, distance, and event type, helping them find the classes or events that best suit their preferences.
For example:
To access your unique search portal:
Use this link format: www.bookwhen.com/search/yourlinkedaccounthqname.
To create your unique search portal URL, take your HQ account’s public page URL and add "search/" before the customisable part.
💡 Important:
The Class Search Portal is hosted on your HQ Bookwhen account. If you change the public page URL of your HQ account, the Class Search Portal URL will also change.
If you encounter a 404 error using the link, this usually means the Class Search Portal feature isn’t enabled for your HQ account.
How is it powered?
The Class Search Portal is powered by three key elements:
Entries
The entries added to scheduling pages across your Linked Accounts are the core of this feature. It pulls in any events that have been scheduled across all connected accounts.Tags
Tags allow customers to have additional filtering options, enabling them to search by specific "event types."Entry images
Visual elements enhance the search experience. If no images are attached to an entry, the portal will default to an icon.
💡 To note:
By default, all entries from sub-accounts linked to your HQ appear in the search portal results.
As the HQ account owner, you can prevent specific sub-accounts or schedules from appearing in the portal.
If you'd like to hide any pages or sub-accounts, please contact us to let us know.
Using the Class Search Portal
To open the results page, your customer must select options from the filter options based on their needs.
For example:
Event Location
Choose from:In-person
Online
Any type (combination of both in-person and online events).
Town or Postcode
Customers must enter a town or postcode or select "use current location" to add their location.Search Within
Specify a distance range (up to 600 miles) from the entered town or postcode.Event Type
Customers can select from a list of event types based on the tags associated with an event entry. If no event type is selected, it will default to All.
Once they have chosen from the options and selected the Search button, we will show them a results page such as the below example:
Customers can re-order the results by distance (nearest) or time (soonest) using the Sort by function via the drop-down in the top right-hand corner.
They can also update their search parameters by using the filter fields on the left-hand search navigation.
💡 Best practice tips
To ensure that you get the most value out of this feature, you can follow these best practice tips:
Tags on Entries:
Ensure consistency in tag usage to avoid a lengthy list of options.
As the HQ account owner, advise sub-accounts on using specific tags like "Beginner" or "Christmas."
Enhance the visual experience for customers by adding images to your events.
Embed the Class Search Portal on your website using an iframe.
Obtain the URL code by adding "/iframe" to your class search portal URL, e.g., bookwhen.com/search/linkedaccounthqname/iframe.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺