✨ Please note: Online payments are available on the Lite plan or above.
Your customers typically won't need a PayPal account to pay through PayPal. Instead, they can make a guest payment using their credit or debit card.
This article covers:
Exceptions
There are two exceptions to the guest payment option:
In some countries, even with a PayPal Business account, PayPal may require customers to use a PayPal account for payment.
If a customer has spent over £1900.00 via PayPal's guest checkout, they must use a PayPal account for all future transactions.
With PayPal Express, the default is to prompt customers to log in to their PayPal account (or create one). However, if you prefer to offer card payment as an option immediately, you can do this if your credit card is linked to your PayPal account.
Enabling an optional PayPal account
To enable an optional PayPal account:
Select your profile in the top right corner, then select Account settings:
On the right-hand side, select Website payments. From the options, select Update next to Website preferences:
Scroll down to PayPal account optional and select this option to On:
Once completed, save your changes.
Why some customers may still need to sign up with PayPal
Even with the above setting activated, we still hear reports from businesses using PayPal that their customers must sign up with it. This can depend on the customer's personal PayPal history (even if they are not logged in—based on cookies or IP address) to prevent too many ongoing guest checkouts, and PayPal then pushes to create an account.
We have made all attempts with PayPal to ensure this doesn't happen. However, PayPal controls this process, and they can still decide to offer non-card options from time to time. If this is a persistent issue with your account, we recommend changing your payment provider to Stripe, which offers card-only checkouts.
💡 PayPal has recently enforced that all purchases must be made via a PayPal account in Australia.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺