There are a few scenarios where you might need to resend the booking confirmation email to one of your bookers. 

For example:

  • The booker has lost or deleted the confirmation email.

  • The initial email address was incorrect, you fixed this, and now the booker requires a copy as they didn't receive it the first time.

  • You have updated the date/time or location of your event and would like to update your bookers.

This article covers:

Resending to a single booker

Locate the booking in your Bookings tab and select the booking reference to open the booking. Then select the link on the right-hand side where it says Resend confirmation emails, then choose Resend. You will also be able to see a timestamp showing when the email was sent last:

Resending to all attendees of an event

  • Select the relevant entry in your schedule

  • Select the Attendees button towards the right of your screen

  • You'll now see Options drop-down in the top right

  • Select Resend confirmation emails - to resend confirmation emails to the entire list:

Differences between email resends

If you amend an entry name after a completed booking, the confirmation email doesn't always reflect the new, updated name. As mentioned above, there are two ways you can resend a booking confirmation email. Although they look the same, the emails vary slightly:

Return to the top

Tags: resend

Did this answer your question?