✨ Please note: Online payments are available on the Lite plan or above.

If you're new to Stripe, creating an account is simple and will take no more than ten minutes. Setting up your Stripe account on Bookwhen is also really quick and straightforward.

This article covers:

Creating a Stripe account

You can create a new Stripe account by selecting Sales tools and Payments. Then select Setup next to the Stripe option and the blue Connect with Stripe button, as demonstrated below. You will then be redirected to Stripe to register your new account.

If you choose this method and create your Stripe account via your Bookwhen account instead of directly via Stripe, your Bookwhen admin email address will automatically be used for your new Stripe account by default.

Alternatively, you can head here to register directly with Stripe. You will need to verify your email address and activate your account by submitting account information regarding your business and your bank account. Once this information is submitted, you're up and running.

Connecting your Stripe account with Bookwhen

1 . To connect your Stripe account with your Bookwhen account, please ensure you log into your Stripe account on another tab on your web browser.

2. Then, go to the Payments section under Sales tools on your Bookwhen account in a new tab. Please note - that you will need to be an Account Owner to access this page.

3. Select Setup next to the Stripe option, then the blue Connect with Stripe button:

4. Your Stripe account will be successfully integrated with your Bookwhen account.

Stripe will then process all online payments made on your bookings. If needed, you can add online payment fees on your Stripe settings by selecting Edit below:

Once you've set up your Stripe account with Bookwhen, you're all good to go and can start taking payment!

If you'd like to make a test booking before taking payment from your bookers, we'd recommend setting your ticket cost to a low amount or creating a discount code to cover most of your ticket value. The minimum value for a Stripe transaction to be successfully processed is 30p.

💡 To note:

  • You cannot use test payment cards through the Bookwhen/Stripe integration.

  • You can connect two Bookwhen accounts to the same Stripe account.

✨ If you have any questions, please get in touch with the support team via live chat or email at support@bookwhen.com

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