Bookwhen has an integration with the web conferencing application Jitsi which allows you to generate video call meetings as a location to be shared with everyone who books a ticket to the event. 

Video call links generated in this way are secure and can only be accessed from booking confirmation emails or booker’s user accounts.

Jitsi is open source software which offers free video calling with unlimited participants and call length. It is accessible through browsers, with a shareable URL (desktop), or a mobile app (required from mobile devices). You can read more about Jitsi here.

Adding a location that generates a Jitsi call

You can add locations to your entry from the entry setup or the locations settings page.

To create an video call for an online event, add a new location and select 'online event'

Give the location a name (this will be displayed to your bookers on your public page) and select Jitsi from the 'Online provider' menu.

Enter any additional session information that your attendees may need for the call in the private online session information field. For instance, you may wish to advise participants that they should download the Jitsi app (from their app store) before the event if they intend to join from a mobile device (phone or tablet).

That’s all you need to do to set up secure calls for every event on that entry. Your public page will now display the online video call name as the location of your online event.


Bookwhen will generate a unique video link for every date on the entry so you only need to create the Jitsi call location once. If you select this location again on future entries it will continue generating a video call link for each event on each date separately.

You only need to create a different Jitsi call location if you want a different location name or different private online session information for another entry.

How your attendees access the video call

Your attendees can find the link to access the Jitsi video call in their booking confirmation email by clicking on View online event.

After this, they just need to click Join event now with Jitsi Meet to join the video call.

How you access the video call

You can view your online event page - which includes any joining instructions - from your schedule page. Just click on a relevant date/time and then click the 'Online event' button. 

Please note - This button will only appear if you've set your location as 'No map - online event'

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