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What are reminder emails?

Reminder emails are an important tool that help your bookers attend your events and classes on time, as well as reducing drop-outs. They are sent out automatically by Bookwhen at your preferred time before the event.

Note: Reminder emails are included in the Standard Plan and above. Bookwhen doesn't currently offer reminders via text.


Reminder email settings

Your reminder email settings can be found under Setup -> Booking options.

Scroll down the page to the Reminders section and click Edit to bring up your options:

Your first option is to have one setting for both physical and online events (all event types):

Event reminder emails are only sent once, so you will need to decide when you want that email to go out to the booker. We recommend doing this one day in advance or on the same day as the class.

Note: If you don't set the fixed time of day to be earlier than the class time that day, the booker won't receive the reminder email at all.

If you'd like the settings to be different for online events, you can tick the Same day reminders for online events? checkbox.

This setting is specifically designed for online events that are not taking place in a physical location, but rather via a video tool like Zoom for example. You can be more granular here, within the same day as the class. You can set the reminder to go out within a relative timeframe of the start of your classes, like 60 minutes in advance for example.

Note:

  • Reminder emails are sent for unpublished events and entries
  • Reminder emails are not sent for cancelled or deleted events or entries

How reminder emails look


Below is an example of an event reminder email for an online event. It includes a button to both the private event page itself (with your online joining details), as well as the booking.

For online bookings, we also include the direct link to the event, if you've provided it (this is automatic for Zoom integration users).


The 'Additional information' section is taken from your booking confirmation message field, which is set in your entry settings.

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