While Bookwhen doesn't currently have a texting feature, you can export customer data such as mobile phone numbers (if captured in a booking form) into an excel-style file and extract the numbers to use in Whatsapp to easily and quickly message your bookers either within a Whatsapp group or broadcast list.

This article covers:


How to export customer data

To do this, select the Customers tab from the left-hand menu, add any additional filtering you'd like in the Search bar, and select Search (you can skip this step if you want to download all data).

Once the results have loaded, select the Options drop-down menu, then Export customers (CSV):

This will trigger a download in an excel-style form where you can extract the phone numbers ready to be used within Whatsapp.

💡 To note: You will need to add the phone numbers to your phone as contacts first before setting up your group or broadcast list.


How to set up a Broadcast List

With the broadcast list feature, you can send a message to several contacts simultaneously. Broadcast lists are saved lists of message recipients to which you can repeatedly send broadcast messages without selecting them each time.

Follow the below steps to set this up:

  • Go to your WhatsApp app and select More options, then New broadcast.

  • Search for or select the contacts you want to add.

  • Tap the check mark

This will create a new broadcast list. When you send a message to the broadcast list, it’ll be sent to all recipients with your number saved in their phone's address book.

Recipients will receive the message as a standard message. When they reply, it’ll appear as a normal message on your chat screen. Their reply will not be sent to other recipients in the broadcast list.

💡 To note: Only contacts who have added you to their phone's address book will receive your broadcast message. If your contact is not receiving your broadcast messages, check to ensure they’ve added you to their address book. Broadcast lists are a one-to-many communication. If you want your recipients to participate in a group conversation, you should create a group chat instead.

Whatsapp help article


How to create and invite into a WhatsApp group

You can create a WhatsApp group with up to 256 participants.

To do this:

  • Select New chat, then New group.

  • Search for or select contacts to add to the group and press Next.

  • Enter a group subject. Please note: The subject limit is 25 characters. You can also Add group icon.

  • Select Done when you have finished.

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