Depending on your Event Organiser's settings, you may be able to transfer your ticket(s).

This article covers:


How to find your booking

You can access your completed booking via the link in your Booking Confirmation email (sent to the email address entered in the Booker details section, as shown below).

Or by logging in if you previously created a password (please see more on how to do this here).


Transferring

Depending on your Event Organiser's settings and cancellation policy, you may be able to transfer a ticket. If enabled and in line with their policy, select Ticket options next to the ticket, then Transfer ticket:

You can then choose from the drop-down menus where you'd like to transfer your ticket:


Ticket transfer restrictions

On some occasions, you may not be able to transfer a ticket. This may be because:

  • It isn't included in the Event Organiser's policy

  • You are attempting to transfer a ticket to one of a higher value

  • You are trying to transfer a course. ticket to another ticket with fewer or more dates

  • Your ticket was discounted, and the same discount doesn't apply to your chosen ticket

If transferring your ticket doesn't show as an option, please contact your Event Organiser directly or for any other booking help. See here for help locating their information.


✨ See here for cancellation help.

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