Please note: This is available on the Lite plan or above.

This article covers:

What is a Linked Account?

Linked Accounts is the umbrella term we use to define an account structure when two or more Bookwhen accounts have been 'linked' together.

Within this structure, there is a hierarchal relationship where there needs to be one primary HQ account to which several sub-accounts can link to.

Linked Account structure types

There are two main types of Linked Account structures within Bookwhen, and deciding which set-up depends on whether you need to collect royalties from your sub-accounts. The two structures are:

  1. Connected (non-royalty based)

  2. Franchise (royalty based)

Connected system

A connected account structure is made up of one HQ account and then several sub-accounts under this. There is no commission element to this, and the HQ account will not collect royalties from their linked sub-accounts.

Franchise system

A franchise account structure is the same set-up as a Connected account, with the only difference being that the HQ collects commission/royalties from the sub-accounts linked to it.

✨ See here for more information on how commission fees are set up for Franchise accounts.

Linked Account features

As well as access to the core Bookwhen features (core features available are dependent on the subscription plan type), there are additional features that become unlocked when you move to either the Connected or Franchise system set-up

✨ See more here to read about the core features across our subscription plan types.

To note

  • The HQ and sub-accounts need to be on a paid plan type to be on a Linked Account structure.

  • Our franchise system structure is available only to those using Stripe as their payment gateway. Both the HQ and sub-account(s) must use Stripe as the gateway, and the HQ must have a Stripe Connect account.

✨ If you have any questions regarding Linked Accounts, please get in touch with the support team via live chat or email at

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