There may be occasions where you need to change the log-in email for your account for reasons such as you've changed your email address, or you've sold your business, and a new Account owner is due to take over your account.

Similar to inviting a new team member to join your account, you'll need to navigate to the Team page in the left-hand menu's Account section. From here, select Invite team member:

As there isn't a way to edit an existing email address, you'll need to action the above, ensuring you invite the new email address as an Account owner before selecting Send invite:

Once you've sent the invite and either you or the new owner has accepted the invitation, you can then remove the old email address by logging in with the new Account owner's email address and selecting the pencil and paper 📝 icon next to the old profile:

From here, scroll down and select Remove from this account from the bottom left-hand corner:

💡 To note: If you have already reached the team member capacity limits on your plan, you will need to contact support from the original Account owner's email address to ask them to action this for you.

✨ If you have any questions, please get in touch with the support team via live chat or email at support@bookwhen.com


Tags: adding, new, manager,

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