If your payment details automatically appear when you’re booking an event, you may be using Link, a Stripe service that securely saves your payment details for faster checkout.
Bookwhen doesn’t store your card details. Online payments are processed by the event organiser’s payment provider, such as Stripe. If you’ve previously saved your details with Link, they may be available when you book through Bookwhen or other websites that support the service.
This article explains why your payment details may appear automatically at checkout and how saved details are managed.
What is Stripe?
Stripe is a payment provider that helps businesses accept payments online. Many websites use Stripe to process payments, so you may have used it before without realising it.
When you book an event through Bookwhen, the event organiser may use Stripe to process your payment. Bookwhen provides the booking system, while Stripe handles the payment.
What is Onelink?
Onelink is a Stripe service that lets you save your payment details and reuse them at checkout on participating websites.
If you’ve previously saved your details using Onelink, they may automatically appear when you book an event through Bookwhen. You may be asked to verify your identity before using them.
💡 You don’t need to have booked through Bookwhen before for this to happen.
FAQs
Does this mean I’ve booked or paid through Bookwhen before?
Does this mean I’ve booked or paid through Bookwhen before?
No. Your saved payment details may come from a previous purchase on another website that uses Onelink.
Your Onelink profile can be used across participating websites, so recognising your payment details doesn’t necessarily mean you’ve booked through Bookwhen before.
Where are my payment details stored?
Where are my payment details stored?
Bookwhen doesn’t store your card details. If you’ve saved your details using Onelink, they’re managed through your Onelink profile.
Bookwhen can’t access your saved card details or check your Onelink purchase history on your behalf.
How can I check or remove my saved payment details?
How can I check or remove my saved payment details?
You can manage the payment details saved to your Onelink profile directly through Onelink.
Open the Onelink login page.
Log in using the email address associated with your saved payment details.
Follow the available steps to review or remove your saved payment details.
For more information, read our guide to saving your payment details using Onelink.
What if I don’t want my payment details saved?
What if I don’t want my payment details saved?
You can choose not to save your details when prompted during checkout. If your details have already been saved, you can manage them through your Onelink profile.
If you’re unsure whether a booking or payment has been made, check your booking confirmation and payment records. If you need to confirm a booking, please contact the event organiser directly.
💬 Any booker questions? Please reach out to your event organiser directly.