Booker: Account & Password
Booker article: Learn how to create and manage your account and password
Anni avatar
Written by Anni
Updated over a week ago

Depending on your Event Organiser's settings, setting a password will allow you to create an account and manage your bookings on one page.

Creating an account speeds up the checkout process by auto-filling specific booking fields when you make repeat bookings.

This article covers:

Creating a password

Once you have completed a booking, you will be given the option to set a password. This option will show on the booking completion page:

And in your booking confirmation email:

Selecting Set a new password will open a new window. Please enter your new password twice, then choose Save password & Login:

๐Ÿ’ก Please note: If you alternatively select Create an account at the end of checkout, you'll instead receive a 'Reset password' email. This is intended to send you a means to set a password so that you can log in and observe the bookings you have made.

Changing your password

If you need to change your password, you can request a reset code using this link - and enter your email address:

Please select the link again if you receive a 'token expired' message.

Event organisers are responsible for the handling of payments and refunds. As Bookwhen is the software provider solely used to host the organiser's events, all payments are processed using the organiser's personal/business account. This means the Bookwhen team does not have the right to access these payments because of privacy, and you will need to contact the event organiser if you have any questions about your booking.

โœจ For any booking help, please contact your Event Organiser directly, who can assist you. See here for help locating their information.

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