Customising your public page

Make your public page stand out by adding a title, description, logo, banner image and more.

Eloise avatar
Written by Eloise
Updated over a week ago

✨ Please note: This feature is available on the Lite plan or above.

Customising your public booking page is an excellent way of engaging your customers and expressing your brand's identity.

This article covers:

How to customise your page

1. Open up your Public page:

2. Select Customise page in the top right:

3. The below section opens:

Page title

To add a title to your page, scroll down the settings to the Main page title and add your title into the box:

Once saved, the page title displays in the top left of your public page, above the banner image/banner colour.

Alert message

You may wish to alert your customers to a change in circumstances or perhaps an exclusive offer. You can include an alert below the Main page title in your Customise page settings.

✨ You can learn more about setting an alert message here.

Below is an example of how an alert appears:

General information

You can also add a description to your page in General information at the bottom of the Customise page options:

Here, you can include an overview of your business, story, team, reviews or awards, etc. You can also leave this section blank if preferred. This description appears below your title, logo and header:

This section is also where you can insert filter buttons for your schedule. You can learn how to create filter buttons here.

πŸ’‘ It's good to consider not including too much information in your description so that your schedule is still visible to your clients near the top of your booking page.


To upload your logo image, select Customise page on your public page, then Set logo to upload the file, then Save changes:

The logo image (if set) displays in the top left of your public page. It might shrink to fit on smaller screens if it's too wide.

πŸ’‘ The logo image displays at a maximum of 350px width and 350px height. For best results, upload an image that is 700px or over. Supported file types for Bookwhen are JPG, JPEG, GIF and PNG.

Banner image

To upload your banner image, select Customise page on your public page, then Set header background to upload the file, then Save changes:

The uploaded banner image automatically adjusts to the width of the browser. It's good to consider that using a banner image containing text or people can become skewed, depending on the device. A plainer image can provide a cleaner look.

The image shape should be rectangular to avoid too much of your image being cut off the top or bottom when automatically adjusted. A good width is 1200px to a maximum width of 2600px.

πŸ’‘ You can learn more about selecting the right banner image here.

Banner background colour

Instead of an image, you may use a single colour instead. To choose a colour, select Customise page on your public page, then Header background colour to select a colour from the palette, then save changes:

If you want to use an exact colour, you can use a colour picker app - which is widely available to download for free and is often included in your computer's software package.

In this example, Apple's Digital Colour Meter app has located the RGB values of the blue in the example banner photo. You can then use Google Colour picker to convert your RGB values into a HEX code, which is needed to input into the Customise page settings as shown below.

This navy (RGB) is R: 18, G: 50, B: 73, which converted to HEX - #123249

Please note: We cannot advise on the use of third-party apps. Please be sure to consult with the software providers if you have any questions or queries.

Emojis & special characters πŸ˜„πŸ§˜πŸ½β€β™‚οΈπŸŒ± - β˜Ύβ€β™‘

You can use emojis and special characters anywhere on Bookwhen that uses text.

They are a great way to make your page expressive, engaging, and eye-catching. You can learn more about their use and how to include them here.

Company details & your refund policy

If you're accepting online payments through Bookwhen, you need to provide your company details and refund policy. The footer displays these details on your public page, including links to your social media accounts and accepted payment cards.
To update your company details, select Account details from within your account, and Edit next to your company name:

You can add your refund policy by selecting Edit in your Payment settings within your account:

πŸ’‘ You can learn more about adding your details here.

Embedding your public page

If you're embedding your Bookwhen schedule into your website, it's helpful to know that the iframe does not include the title, information, banner image/colour and logo. The iframe only shows the schedule itself.


Squarespace website example:

✨ You can learn more about embedding your schedule here and also how to customise your schedule entries by embedding videos and images.

Navigating back to your scheduling page

To return to your scheduling page (where you set up your schedule and manage your bookings), select Scheduling in the top right-hand corner:

πŸ’¬ Any questions or feedback? There are two ways to get in touch:

Thank you! πŸ•Ί

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Tags: Branding, Logo, Customize, Customize, Personalize, Personalize, Personalization, Personalization, publicpage, pagesetup, page setup

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