If you're experiencing issues with the admin site or public page, such as elements not loading or being unresponsive, the problem could be related to your browser.

Step 1: Check Your Internet Connection

First, make sure your internet connection is working properly.

Step 2: Check for Scheduled Maintenance or Service Issues

If the page isn’t loading and you see an error message, check if there’s any scheduled maintenance or temporary service issues. You can visit our incident updates page or use external tools to get more details.

Once you've confirmed your internet is working and the Bookwhen system is running, follow the troubleshooting steps below to help resolve the issue and get the page working as intended.

There isn’t a set order for these steps, and their impact may vary depending on the issue. However, the suggestions below may help resolve the problem:

The reload button is usually found in the browser's navigation section. A 'hard refresh' clears the browser cache and forces it to load the most recent version of the page.

💡 Learn how to perform a 'hard refresh'.

Private browsing creates a temporary session isolated from the browser’s main session, excluding cached files, cookies, or browser add-ons/extensions that could cause conflicts.

💡 Learn how to enable private browsing.

While core functionality is generally the same across different browsers, the overall look and feel, as well as specific features, can vary. Testing a different browser may help isolate the issue.

💡 Find more information and download links for common browsers.

Browser updates contain security fixes, bug fixes, and new features. Always use the latest version, as this can also improve functionality and how websites display.

💡 Learn how to check your browser version and update your browser.

Websites save temporary files, like images (cache) and user preferences (cookies), to improve performance. Sometimes, these can cause conflicts when viewing or interacting with a page.

💡 Learn more about clearing cookies, cache, and browser history.

Websites often require JavaScript and cookies to function properly. If disabled, it may prevent certain page elements from working correctly.

💡 Find out how to check your browser settings regarding JavaScript and cookies and instructions on enabling cookies and Javascript.

While the troubleshooting steps above should help resolve most website issues, there might be cases that require further investigation.

To assist our technical team, please follow the steps below to create a general snapshot of your browser version and settings:

Most browsers come with built-in developer tools that can help debug websites and applications. The Console tab records information related to the webpage, such as network requests, HTML, CSS, and JavaScript. It also logs any errors or warnings, which can provide valuable insights into potential issues and help identify the root cause.

💡 Learn how to access your browser's Developer Tools.

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The Bookwhen team wrote this article. Whilst we can recommend external resources, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the mentioned sites. Whilst we regularly update our articles, some processes may have changed since it was written. Please double-check and contact the site directly for any queries.