✨ Please note: The Membership feature is only available on the Standard Plan or above who are using Stripe as their integrated payment provider.
Sometimes it’s necessary to pause new membership purchases, for example, to manage capacity or update membership details. Temporarily stopping sign-ups helps you maintain control over your offerings without affecting existing members.
This article explains how to temporarily pause new membership purchases and manage the process effectively.
Temporarily stopping new membership purchases
Temporarily making the membership unavailable stops new customers from signing up but allows existing members to continue enjoying their benefits without interruption.
To do this:
Select Packages & Discounts, then Memberships from the left-hand menu on your account.
Select View next to the membership you'd like to unpublish to open the settings:
Then Edit details:
Untick the published checkbox, then select Update:
This will unpublish your membership and remove it from being available on your public booking page.
Membership offer on the public page
Customers without a membership linked to their email won't be able to select exclusive membership tickets. A message will appear notifying them that there are currently no available memberships.
For example:
Signed-in customers who have memberships will still be able to book exclusive membership tickets.
💡 Useful links:
Reactivating membership purchases
You can publish the membership again when you're ready to start selling memberships to new customers.
To do this:
Select Packages & Discounts, then Memberships from the left-hand menu on your account.
Select View next to the membership you'd like to publish, then Edit details.
Tick the published checkbox, then Update:
Publishing the membership means that new customers will be able to purchase your memberships from your public booking page.
💬 Need extra help?
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